Hey Everyone.
We just wanted to inform the community that as of July 10, 2010 anyone who has opted for paper statements will automatically revert to our paperless billing option.
In an effort to save paper, time and the environment we are going completely paperless for our billing. As always the paperless billing option is offered free of charge.
Hello,
Jay here from our Community Development Team. I am happy to inform you our new initiative to combat complaints generated from SPAM on our network is now starting to unfold into policy.
As promised in our February policy change post, a few changes have begun within our organization on combating members who abuse the use of our network via unsolicited SPAM.
On March 2, 2010 we unveiled the new “REPORT SPAM” link on the top of our CORE website. This link will enable members and non-members to be proactive in alerting us of possible misuse on our network.
In additional we have rolled out the very early stages of our IP Resource Management Center, which will be the epicenter for information and guidelines on requesting additional resources from us.
The new IPRMC is still considered a “Beta” Tool. It also will not be a mandatory requirement for IP assignment requests until April 14, 2010 when we further ramp up our new policy related to resource assignments.
I want to take the time to thank the community for the input they have provided over the past few months in regards to this initiative. We are very excited to see some of our discussed changes become policy.
Hello,
We would like to take this time to provide the community with important information related to upcoming changes in our Anti-SPAM Policies.
Over recent months we have had an increase in SPAM related complaints that have been generated on our network. We understand that from time to time SPAM complaints will always come in on any given account due to numerous factors that are beyond the control of our members, and safety nets are being put in place with our upcoming policy change to protect honest members who are not intentionally abusing our policies.
Beginning in March 2010 we will begin to roll-out additional Anti-Spam measures in an effort to protect our network and community. Our rollout will begin next month and be fully phased in by September 2010
What is changing in March 2010?
For the benefit of the community our changes will be a multi-step process to ensure all of our members are in full compliance with our policies, beginning in March 2010 new members of the community will be limited to the amount of IP resources they can request from us during the initial 60 days of their registration.
In March 2010 we will be unveiling our new IP Resource Allocation Tool Center which will be a help center where additional members will go to on our site to request additional resource allocations from us, this new Tool Center will enable our customers to request additional resources, cancel resources, update nameservers etc.
New Members with justification may request up to a /22 of address space from Infinitie Networks within the first 60 days of registration.
Once a member has been registered on the site for more then 60 days, has not generated an unacceptable level of SPAM complaints and has an account in good financial standing they will no longer be restricted to the amount of address space they can request, provided approved justification is submitted to us.
In March 2010 we will also be expanding members of the internet communities ability to report unsolicited spam that is generated from our network by using our new Unsolicited SPAM Reporting Tool which will be available on our site in March.
What is changing in April 2010?
In April 2010 we will be unveiling new guidance’s for our members who are not in compliance with our Anti-Spam Policies, Information notices will be distributed to
members of the community who generate an unacceptable level of complaints against there account for non-compliance of Anti-Spam Policies.
These informational notices will serve as courtesy notices to gain compliance with our policies in order to avoid any administrative action or intervention on our part.
We will also begin requesting our members to gain compliance with any SBL SPAM listings resulting from their actions. These SBL listings would need to be resolved prior to any additional space being assigned to that specific member.
What happens next?
Infinitie Networks over the course of 2010 will continue to expand on our Anti-Spam and IP Resources policies. Our goal is to enable our members to grow their businesses through our services and enjoy the services that we provide. Our new policies will continue to protect our compliant members of the community while providing incentive to our non-compliant members to gain compliance with our policies.
Over the coming months depending on the severity of violations of our expanded policy, restriction limits will be placed on the account, ranging from an informational notice with a specified review date, to more significant actions being taken such as account fines, limitations, suspension, and account termination.
Members will have the opportunity with their restriction to review their habits and make corrections in order to provide significant improvement. If significant improvement occurs, the restriction will be automatically removed during the specified restriction review date.
If significant improvement does not occur during the initial review, additional action is taken to incent improvement, which ranges from an escalated account restriction with secondary review, or a temporary or indefinite account suspension.
Hello Everyone,
Merry Christmas, happy Hanukkah, happy Kwanzaa, happy Boxing day, and just plain seasons greetings from all of us at Infinitie Networks!
My name is Timothy Tucker, and I am the Chief Technology Officer here at Infinitie Networks, which basically means that it is my job to keep all of your hosted information online. I wanted to take a moment to give you an inside look at the direction of our company in 2010. We have seen phenomenal growth over the past year, as well as some of the growing pains that come with it. We are in the process of increasing our support staff, as well as streamlining the way tickets are answered. I am also in the process of updating our FAQ page to answer your common questions instantly. You should expect to see quicker response times through all forms of communications very shortly, and provisioning times for new servers and VPS’ will be decreasing as well. We are also in the process of updating devices on our network to provide more stable throughput to every one of our customers.
On top of enhancing our current offerings, we are planning on expanding to at least 2 new data centers across the country this year to not only reach out to new customers, but to offer existing customers more redundancy. We are also researching new software to make managing your dedicated or virtual private server easier. We plan on continuing our 100% uptime ratio, which we have had since February of this year, with the exception of a momentary blip this month to upgrade our routers which caused approximately 10 minutes of down time early in the morning. We will also be reviving the Infinitie Blog and the forums from the dead to exchange ideas and keep everyone in the loop.
In closing, I hope that you had a wonderful year, and from all of us at Infinitie Networks, we wish you a happy new year, and look forward to working with you throughout 2010.
Regards,
Timothy Tucker
Chief Technology Officer
Infinitie Networks
Happy Holidays 2009 Everyone,
Jay here from Community Development. I just wanted to let everyone know, today we are working on our phxmaster1.infinitie.net VPS Master node server.
In order to better server our customers we are currently doing a few enhancements to the portal in order to speed things up a bit for everyone.
Throughout the day, customers may notice the portal to be unavailable or running a little slower then usual. This is only temporary while we complete our upgrades.
Hello Everyone,
John here from Community Development.
We are pleased to offer our Infinitie October 2008 Savings Promotion
The promotion will start on Wednesday October 1, 2008 at 00:00:01 PT (12:00 AM plus one second) and end on Friday, October 31, 2008 at 23:59:59 PT (11:59 PM plus 59 seconds).
Any New or Existing Customer that enters Coupon: spook08 will be eligible for immediate savings of 10% OFF for the life of their line of service.
This promotion will apply to all new service activations on the site and is a recurring savings code, it is also valid for prepaid services, so the savings can be a few hundred dollars in some cases
Hello Everyone,
Jay here from Community Development.
We are pleased to offer our Infinitie Fall Into Savings Promotion
The promotion will start on Monday September 1, 2008 at 00:00:01 PT (12:00 AM plus one second) and end on Tuesday, September 30, 2008 at 23:59:59 PT (11:59 PM plus 59 seconds).
Any New or Existing Customer that enters Coupon: Fall08CB will be eligible for immediate savings of 25% OFF their order.
This promotion will apply to all new service activations on the site and is not recurring, it is also valid for prepaid services, so the savings can be a few hundred dollars in some cases.
Jay here from the Community Development team at Infinitie. I am delighted to announce our $0 Setup Fee Promotion which will be running until the end of this year.
The promotion will start on Thursday August 21, 2008 at 00:00:01 PT (12:00 AM plus one second) and end on Wednesday, December 31, 2008 at 23:59:59 PT (11:59 PM plus 59 seconds). Account Activated prior to the start date listed above will still incur any Setup charges listed within the site.
This promotion will not apply to the following types of listings: Server Colocation, Dedicated Servers
We hope you enjoy the $0 Setup Fee Promotion and we thank all of our members for their loyalty.
Hello All,
Jay again from our Community Development Team. I am pleased to announce we will be expanding our Live Chat operations over the coming days here at Infinitie.
Over the next few days the following changes will be introduced to Live Chat on our site
1) Live Chat buttons will be expanded to all service index pages on our site platform
2) We will be changing our images/colors as well as surveys in chat in order to collect data that will better help us better understand the needs of our customers.
3) We will be changing our Live Chat Proactive Invite chat to include a sound alert as well as a larger image for customers who may not be aware that they are able to chat live with an agent prior to activating service.
We do hope these minor changes create a better experience for our members at Infinitie and I personally wish you luck in your future endevours on our site.
Hello Again,
Jay here from the Community Development Team, I just wanted to point out some changes that come into effect within our User Agreement today. I understand how change can be frustrating however, these recent changes to our User Agreement better reflect our current business model. As well they provide our customers with more efficient services as well as freedoms.
Below is an outline of what has changed within our User Agreement. It will come into effect July 15, 2008 for all registered members on our website, and immediately for users who register between now and the above date.
Changes within our User Agreement:
1) International Transaction Fee outside the United States has been repealed
2) Inactive Account Fee has been changed from $6.95 per month to $1.25 per month
3) Vacation Suspend Fee has been changed from $6.95 per month to $9.95 per month
4) IP address Surcharge Introduced for IP assignments greater than 8
5) Select DGS ETM Fee increased from $225.00 to $325.00
6) Dedicated ETM Fee increased from $325.00 to $425.00
7) Section 3. Abusing Infinitie Networks policy has changed to expand on our right to suspend users whom we cannot verify.
That pretty much wraps up the changes to the User Agreement. If you have any questions or do not agree to the changes please contact us prior to July 15, 2008
As always you can review the revised User Agreement here:
http://www.infinitie.net/pages.php?cont=userAgreement