Infinitie Networks Corporate Chatter

May 25, 2011 - Over the next several weeks our members will be noticing several enhancements to our core website. We will be making additional UI changes in order to enhance the overall functionality of the website.

One of these immediate changes that has already taken place is the way customers login to the site.

Previously customers were able to login by going to a login box at the top of the website.
We have now replaced that login with a small top java style login box.

The reason behind the change is to enhance the overall look and feel of our website and based on user feedback, we made the appropriate changes to login box placement.

Infinitie Networks is now offering IPv4 and IPv6 Dual Stack address space on all new Dedicated Server and Colocation Orders.

Infinitie Networks, a leading web presence provider today announced the completion of IPv6 deployment across their network.

Infinitie Networks’ networking team has been working very hard over the past 2 months to enhance the Core Network and as of 4/26/2011 Infinitie Networks is fully IPv6 Ready and Capable. They are routing IPv6 natively over the entire network and to the internet via Hurricane Electric with Global Crossing being added to the ipv6 routing blend in the coming weeks.

Infinitie Networks is now offering IPv4 and IPv6 Dual Stack address space on all new Dedicated Server and Colocation Orders. Each new dedicated server, colocation, and IP Transit customer will be receiving a /64 of IP address space to begin testing and implementation of new software. A /64 is roughly 18,446,744,073,709,551,616 IP addresses and is the smallest allocation that ARIN suggests to be allocated to an end user. With approximately 4 billion of these /64 allocations belonging to Infinitie they do not expect to run out for quite some time.

Over the course of the coming weeks the website http://www.infinitie.net will be upgraded to be fully accessible over both IPv4 and IPv6.

According to Austin Giebel the Director of Network Operations for Infinitie Networks
“We are excited to be pioneers of this technology and to be able to provide it to our customers. This is a truly exciting advancement for the Infinitie Networks Community.”

About Infinitie Networks

Infinitie Networks is a leading web presence provider that has been in business for over 8 years providing services to a range of consumers from enthusiasts to small and medium sized businesses. Infinitie’s services allows users from all walks of life, including beginners, hobbyists and professionals to be Powered By The Ball.

What does it mean to be Powered by the Ball?

To be powered by the ball mean unparalleled 24×7x365 Customer Support, Network Uptime Assistance and Hardware Availability, top it off with a Premium fully multi-homed redundant Cisco powered network that offers 100% Network Uptime and you have a recipe for success.

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Hello,

First I want to say thank you to everyone of our customers for helping to make the Infinitie community great, I hope this Holiday season is finding you well. I just wanted to give everyone an update and let you in on some of our plans for 2011. This last year has been our best year yet and we hope to make 2011 even better, I have taken in a lot of responsibility in forging our network ahead and picked up where my predecessor Timothy Tucker left off prior to his departure. I wanted to highlight a few ways we are going to do this. Early in the year we will be switching to some new bandwidth providers, including Hurricane Electric and Global Crossing, in order to provide even better uptime and network stability. By mid year we will be quadrupling our bandwidth availability with several new fiber drops. We will also be implementing monthly scheduled maintenance to perform network, and software upgrades to keep up with our growing network, increase service stability, and prevent emergency maintenance which is not fun.

We are in the process of acquiring some new routers to help ease the load on our Cisco 6509 and provide better throughput and lower ping times to all customers. This year we were able to get ping times below 40ms in most of North America and less than 100ms worldwide. We hope to get these even lower this upcoming year with new fiber drops to replace the old gigE drops in combination with the new routers.

We are currently also working on implementing backup options for all hosting plans through R1Soft continuous backup. We also want to begin offering a reasonably priced KVM and remote reboot solution for all dedicated and colo customers. We hope to add several new support techs by the end of the year in order to provide even better service to you 24/7/365. All of these will help us to resolve issues more quickly and efficiently.

On our website we have been taking massive strides to decrease page loading times and fix all of those old broken links. We have also been adding new documents to our knowledgebase to help you solve issues more quickly. We will continue to add new services and features to our site throughout the year as we complete testing. As for the testing of new features and products we will be starting Infinitie Beta which will be available only to current customers and they will receive significantly reduced prices for being our guinea pigs.

I look forward to serving you in the coming year and I hope you have a wonderful and happy holiday season and wonderful New Year!

Regards,

Austin Giebel
Director, Network Operations

Hey Everyone.

We just wanted to inform the community that as of July 10, 2010 anyone who has opted for paper statements will automatically revert to our paperless billing option.

In an effort to save paper, time and the environment we are going completely paperless for our billing. As always the paperless billing option is offered free of charge.

Hello,

Jay here from our Community Development Team. I am happy to inform you our new initiative to combat complaints generated from SPAM on our network is now starting to unfold into policy.

As promised in our February policy change post, a few changes have begun within our organization on combating members who abuse the use of our network via unsolicited SPAM.

On March 2, 2010 we unveiled the new “REPORT SPAM” link on the top of our CORE website. This link will enable members and non-members to be proactive in alerting us of possible misuse on our network.

In additional we have rolled out the very early stages of our IP Resource Management Center, which will be the epicenter for information and guidelines on requesting additional resources from us.

The new IPRMC is still considered a “Beta” Tool. It also will not be a mandatory requirement for IP assignment requests until April 14, 2010 when we further ramp up our new policy related to resource assignments.

I want to take the time to thank the community for the input they have provided over the past few months in regards to this initiative. We are very excited to see some of our discussed changes become policy.

Hello,

We would like to take this time to provide the community with important information related to upcoming changes in our Anti-SPAM Policies.

Over recent months we have had an increase in SPAM related complaints that have been generated on our network. We understand that from time to time SPAM complaints will always come in on any given account due to numerous factors that are beyond the control of our members, and safety nets are being put in place with our upcoming policy change to protect honest members who are not intentionally abusing our policies.

Beginning in March 2010 we will begin to roll-out additional Anti-Spam measures in an effort to protect our network and community. Our rollout will begin next month and be fully phased in by September 2010

What is changing in March 2010?

For the benefit of the community our changes will be a multi-step process to ensure all of our members are in full compliance with our policies, beginning in March 2010 new members of the community will be limited to the amount of IP resources they can request from us during the initial 60 days of their registration.

In March 2010 we will be unveiling our new IP Resource Allocation Tool Center which will be a help center where additional members will go to on our site to request additional resource allocations from us, this new Tool Center will enable our customers to request additional resources, cancel resources, update nameservers etc.

New Members with justification may request up to a /22 of address space from Infinitie Networks within the first 60 days of registration.

Once a member has been registered on the site for more then 60 days, has not generated an unacceptable level of SPAM complaints and has an account in good financial standing they will no longer be restricted to the amount of address space they can request, provided approved justification is submitted to us.

In March 2010 we will also be expanding members of the internet communities ability to report unsolicited spam that is generated from our network by using our new Unsolicited SPAM Reporting Tool which will be available on our site in March.

What is changing in April 2010?

In April 2010 we will be unveiling new guidance’s for our members who are not in compliance with our Anti-Spam Policies, Information notices will be distributed to
members of the community who generate an unacceptable level of complaints against there account for non-compliance of Anti-Spam Policies.

These informational notices will serve as courtesy notices to gain compliance with our policies in order to avoid any administrative action or intervention on our part.

We will also begin requesting our members to gain compliance with any SBL SPAM listings resulting from their actions. These SBL listings would need to be resolved prior to any additional space being assigned to that specific member.

What happens next?

Infinitie Networks over the course of 2010 will continue to expand on our Anti-Spam and IP Resources policies. Our goal is to enable our members to grow their businesses through our services and enjoy the services that we provide. Our new policies will continue to protect our compliant members of the community while providing incentive to our non-compliant members to gain compliance with our policies.

Over the coming months depending on the severity of violations of our expanded policy, restriction limits will be placed on the account, ranging from an informational notice with a specified review date, to more significant actions being taken such as account fines, limitations, suspension, and account termination.

Members will have the opportunity with their restriction to review their habits and make corrections in order to provide significant improvement. If significant improvement occurs, the restriction will be automatically removed during the specified restriction review date.

If significant improvement does not occur during the initial review, additional action is taken to incent improvement, which ranges from an escalated account restriction with secondary review, or a temporary or indefinite account suspension.

Hello Everyone,

Merry Christmas, happy Hanukkah, happy Kwanzaa, happy Boxing day, and just plain seasons greetings from all of us at Infinitie Networks!

My name is Timothy Tucker, and I am the Chief Technology Officer here at Infinitie Networks, which basically means that it is my job to keep all of your hosted information online. I wanted to take a moment to give you an inside look at the direction of our company in 2010. We have seen phenomenal growth over the past year, as well as some of the growing pains that come with it. We are in the process of increasing our support staff, as well as streamlining the way tickets are answered. I am also in the process of updating our FAQ page to answer your common questions instantly. You should expect to see quicker response times through all forms of communications very shortly, and provisioning times for new servers and VPS’ will be decreasing as well. We are also in the process of updating devices on our network to provide more stable throughput to every one of our customers.

On top of enhancing our current offerings, we are planning on expanding to at least 2 new data centers across the country this year to not only reach out to new customers, but to offer existing customers more redundancy. We are also researching new software to make managing your dedicated or virtual private server easier. We plan on continuing our 100% uptime ratio, which we have had since February of this year, with the exception of a momentary blip this month to upgrade our routers which caused approximately 10 minutes of down time early in the morning. We will also be reviving the Infinitie Blog and the forums from the dead to exchange ideas and keep everyone in the loop.

In closing, I hope that you had a wonderful year, and from all of us at Infinitie Networks, we wish you a happy new year, and look forward to working with you throughout 2010.

Regards,

Timothy Tucker
Chief Technology Officer
Infinitie Networks

Happy Holidays 2009 Everyone,

Jay here from Community Development. I just wanted to let everyone know, today we are working on our phxmaster1.infinitie.net VPS Master node server.

In order to better server our customers we are currently doing a few enhancements to the portal in order to speed things up a bit for everyone.

Throughout the day, customers may notice the portal to be unavailable or running a little slower then usual. This is only temporary while we complete our upgrades.

Hello Everyone,

John here from Community Development.
We are pleased to offer our Infinitie October 2008 Savings Promotion

The promotion will start on Wednesday October 1, 2008 at 00:00:01 PT (12:00 AM plus one second) and end on Friday, October 31, 2008 at 23:59:59 PT (11:59 PM plus 59 seconds).

Any New or Existing Customer that enters Coupon: spook08 will be eligible for immediate savings of 10% OFF for the life of their line of service.

This promotion will apply to all new service activations on the site and is a recurring savings code, it is also valid for prepaid services, so the savings can be a few hundred dollars in some cases

Hello Everyone,

Jay here from Community Development.

We are pleased to offer our Infinitie Fall Into Savings Promotion

The promotion will start on Monday September 1, 2008 at 00:00:01 PT (12:00 AM plus one second) and end on Tuesday, September 30, 2008 at 23:59:59 PT (11:59 PM plus 59 seconds).

Any New or Existing Customer that enters Coupon: Fall08CB will be eligible for immediate savings of 25% OFF their order.

This promotion will apply to all new service activations on the site and is not recurring, it is also valid for prepaid services, so the savings can be a few hundred dollars in some cases.